UK DELIVERY

EU DELIVERY 
(Türkiye, Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, Vatican City)

Carrier	Delivery Time Aim	Cost of Service (GBP)
Royal Mail International Tracked	4-6 Working Days	£9.99

 

USA
If you are ordering from the United States, please note that any taxes and import duties will be automatically calculated and collected during checkout. No additional fees will be due upon delivery.

Carrier	Delivery Time Aim	Cost of Service (USD)
Royal Mail International Tracked	7-10 Working Days	$15.99

 

CANADA

Carrier	Delivery Time Aim	Cost of Service (CAD)
Royal Mail International Tracked	7-10 Working Days	$22.99

 

ASIA
(Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong SAR, India, Indonesia, Iraq, Japan, Laos, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Turkmenistan, Uzbekistan, Vietnam)

Carrier	Delivery Time Aim	Cost of Service (GBP)
Royal Mail Standard International	3-17 Working Days	£14.99

 

AFRICA
(Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe)

Carrier	Delivery Time Aim	Cost of Service (GBP)
Royal Mail Standard International	3-17 Working Days	£15.99

 

OCEANIA
(Australia, New Zealand, Fiji, Cook Islands, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna)

LATIN AMERICA & THE CARIBBEAN
(Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Sint Maarten, St Barthélemy, St Kitts & Nevis, St Lucia, St Martin, St Pierre & Miquelon, St Vincent & the Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela)

Carrier	Delivery Time Aim	Cost of Service (GBP)
Royal Mail Standard International	3-17 Working Days	£14.99

 

Disclaimer: For orders shipped to the United States, all applicable taxes and import duties are calculated and collected at checkout. For all other international orders, we cannot control import taxes or duties. These customs charges are not included at checkout and may be applied by your country once your order arrives. We apologise for any inconvenience this may cause.

Order Processing & Dispatch:
Orders are processed and dispatched Monday to Friday only. Please allow up to 24 hours for your order to be processed after placing it. This processing time is not included in the estimated delivery timeframe.

Important: We do not process or dispatch orders on Saturdays or Sundays. Any orders placed after 1pm on Friday will be processed on the following Monday (excluding Bank Holidays).

Shipping Times:
Royal Mail’s 48-hour delivery time starts once your order has been dispatched to Royal Mail. Please note that these delivery times refer to working days (Monday to Friday), and we cannot be held responsible for delays due to external factors or public holidays.

We are also not responsible for any additional international taxes or charges that may be applied by customs. 

Returns
Due to the nature of our products and for hygiene purposes we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. We offer no exchanges on cosmetics. If you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days of receipt.

We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. Original shipping charges are non-refundable.

Items must be returned in their original packaging and cannot be opened.

Refunds (if applicable)
Refunds are handled on a case-by-case basis and will only be issued on items confirmed as faulty after inspection. We reserve the right to decline a refund or exchange for items we deem as non-faulty. Items may be considered non-faulty if the fault occurred after the product was in the customer’s possession and is not the result of a manufacturing defect.

Before we are able to proceed with a return or refund, we may request clear photographic evidence of the fault or damage. Please note that without photographic evidence, we will be unable to move forward with the return or refund process.

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at contact@trigwellcosmetics.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@trigwellcosmetics.com 

Return Address
Unit 77 Springvale Industrial Estate
Cwmbran
NP44 5BE