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Delivery & Returns

UK DELIVERY

Carrier

Delivery Time Cost of Service

Royal Mail 1st Class (no tracking or signature) - Up to 450g

2-3 Working Days

£2.99

Royal Mail 1st Class (no tracking or signature) - 450g +

2-3 working days £3.99

Royal Mail 1st Class Signed For

2-3 Working Days

£4.60

 

EUROPE DELIVERY

 Carrier 

Delivery Time  Cost of Service

Royal Mail International Tracked

3-5 Working Days £9.99

 

REST OF THE WORLD DELIVERY

 Carrier 

Delivery Time  Cost of Service

Royal Mail International Tracked

7-10 Working Days £9.99

 

Orders are dispatched Monday- Friday. If your order is placed before 1pm it will be dispatched the same day. If your order is placed after 1pm it will be dispatched the next working day.

Saturdays are not a working day so any orders placed after 1pm on a Friday will be processed on the following Monday (excludes Bank Holiday Monday).

Please note these are the delivery times that Royal Mail advises however we are not responsible for external factors that may effect this. The number of days refers to working days Monday-Friday. 

We are also not responsible for additional charges incurred from international taxes. 

 

RETURNS

Due to the nature of our products and for hygiene purposes we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. We offer no exchanges on cosmetics. If you receive an item damaged or faulty we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us within 7 days of receipt.

We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us. Original shipping charges are non-refundable.

Items must be returned in their original packaging and cannot be opened.

Please note; All our lashes are handmade with love, therefore each one can be slightly different; this would only be minor though. Please note this is not a fault but part of the unique lash assignment of individual hair.

Refunds (if applicable)

Refunds are handled on a case by case basis and will only be done on items which are faulty and this has been confirmed after inspection. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at zoetrigwellmakeupacademy@hotmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zoetrigwellmakeupacademy@hotmail.com and send your item to:

 

Trigwell Cosmetics
C/O Zoe Trigwell Makeup Academy
225 James Prosser Way
Llantarnam
Cwmbran
NP44 3FN